Privacy Policy

Birdles Digital Pty Ltd’s, ABN: 60 655 532 620, ACN: 655 532 620 (“Citizen Direct” “we” “our”) collects, uses and safeguards the privacy of your personal information in accordance with this Privacy Policy, and is committed to adhere to the Privacy Act 1988, the Australian Privacy Principles as well as other applicable personal data protections laws and regulations.

This Privacy Policy sets out the way we collect and use personal information and how we handle privacy issues. There are requirements of the Australian Privacy Principles and other applicable data protection laws which we will adhere to that are not specifically described in our Privacy Policy but are deemed to be incorporated in this Privacy Policy.

By using our Website or Services, or entering into any transactions with us, you agree to accept this Privacy Policy and how we collect and use your personal information.

The kinds of personal information we collect and hold
1. ‘Personal information’ in our Privacy Policy has the same meaning as in the Privacy Act, namely it is defined as information that identifies you as an individual or which renders you reasonable identifiable. Examples of such data can be your full name, date of birth, home address, mobile number, email address, information about your company, position, corporate contact details, etc.
2. We collect personal information when you:
  - sign up for and use the Services;
  - have previously provided us with personal information prior to this Privacy Policy or last updates coming into effect;
  - pay for the Services to conduct a campaign or purchase any other services;
  - subscribe to any alerts, information releases, news, newsletters, updates and media releases;
  - complete and submit any forms to us;
  - submit a support request;
  - post any comments or data on the Website;
  - contact us directly in person or via any medium including but not limited to by mail, telephone, and commercial electronic messages;
  - communicate with us for any matters and interact with or browse the Website generally.
3. We may collect and hold various types of personal information including:
  1. contact information such as your full name, current and valid email address as well as contact information of account users;
  2. business or company name;
  3. Australian business number;
  4. billing information;
  5. mobile phone;
  6. email;
  7. more detailed contact preferences;
  8. location data;
  9. information regarding your occupation, purchase history;
4. By giving us this data, you consent to this data being collected, used, disclosed, and stored by us, as described in our Privacy Policy.
5. Data that we collect automatically: We collect data from every visitor and customer of the Website, in particular we automatically collect data about your visit to the Website, your usage of the Services and your browsing activities. This anonymized information may include IP address, browser type, browser language, cookies data, performance specifications of the user’s hardware and software, date and time of access to the website and the URL of the page requested, other information about how you interacted with our Website and our Services.
6. Data from your use of the Services: We may receive data about how and when you use the Services, store it in log files or other types of files associated with your account, and link it to other information we collect about you. This data may include, for example, your IP address, time, date, browser used, and actions you have taken within the Website. This type of data helps us to improve our Services for both you and for all of our users.
7. Data from licensed from data-direct.com.au and us: We license consumer data of Australian records which then our Users can apply filters to, and can send an SMS to. We do not give the data itself, but allow Users to send SMS to them. Additionally, we allow our Users to buy data about campaigns from us. These databases are checked against the Do Not Call Register and opt-out requests for mobile numbers and email addresses. We avoid consumers receiving unwanted communications if consumers opt out. We comply with Privacy Law to ensure we act in a legitimate way.
Cookies
1. When you visit our Website, we may automatically assign your computer one or more cookies, to facilitate access to our Website and to personalize your online experience. Through the use of a cookie, we may also automatically collect information about your online activity on our Website, such as the web pages you visit and the links you click. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline any or all cookies. If you choose to decline cookies, please note that you may not be able to sign in or use some of the interactive features offered on our Website.
2. Cookies defined: A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our website. A persistent cookie remains on your hard drive for an extended period of time.
3. For example, when you sign in to our Website, we will record your username and the name on your account in the cookie file on your computer. We also may record your password in this cookie file, if you indicated that you would like your password saved for automatic sign-in. For security purposes, we will encrypt any usernames, passwords, and other user or member account-related data that we store in such cookies. In the case of sites and services that do not use a username or ID, the cookie will contain a unique identifier. We may allow our authorized service providers to serve cookies from our website to allow them to assist us in various activities, such as doing analysis and research on the effectiveness of our Website, Content and Services.
4. You may delete or decline to have your personal data collected via third party tracking technologies by navigating to the settings feature in your browser and declining all third party cookies or declining third party cookies from specific sites, or, for mobile, limiting ad tracking or resetting the advertising identifier via the privacy settings on your mobile device. If you do so, some of the features and services of our Website may not function properly.
Other Technologies
1. We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our Website. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the Services we offer to our users and visitors in order to measure the overall effectiveness of our Website, and Services.
2. Web Beacons defined: Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies. Unlike cookies which are stored on the user’s computer hard drive, web beacons are embedded invisibly on the web pages or in an email. Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns. We also may receive an anonymous identification number if you come to our Website from an online advertisement displayed on a third-party website.
Compliance with Law
1. We will only collect personal information from you by lawful means. We will take reasonable steps to protect the personal information we collect from misuse and loss as well as from unauthorized access, modification and disclosure.
2. We only use your personal information for the following purposes:
  1. to provide you with the Services that you requested;
  2. to promote the use of our Services to you;
  3. to analyze and improve our Services and Website;
  4. to send you informational and promotional content that you may subscribe to;
  5. to bill and collect money owed to us for Services;
  6. to send you notifications, including notifications on change of our Services;
  7. to communicate with our customers about our Website and Services and provide customer support in response to their inquiries;
  8. to enforce compliance with our Terms and applicable law;
  9. to protect our rights and safety as well as the rights and safety of our customers and third parties;
  10. to meet legal requirements;
  11. to provide information to representatives and advisors;
  12. to prosecute and defend a court, arbitration, or similar legal proceeding;
  13. to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements;
  14. to provide, support, and improve the Services we offer;
  15. to provide suggestions about products or services that you may be interested in and which you may opt out;
  16. to transfer your information in the case of a sale, merger, consolidation, liquidation, reorganization, or acquisition.
Data Retention
1. We retain your personal information primarily within Australia.
2. Citizen Direct keeps your personal information for only as long as required to fulfil the purpose for which it was collected (subject to legal requirements, corporate regulation, or good practice). For those customers who have registered for a mailing list, their personal information is kept until we are notified that they no longer want their information stored.
Does Citizen Direct share personal information with anyone else?
1. Personal information relating to employees and customers are stored in secure third party data centres. With regards to certain third party reporting, i.e. SMS delivery receipts from Aggregators and Telco’s around the world, email delivery receipts, Content Delivery Networks (CDN) are stored in various servers across the World. This is to ensure a fast and positive user experience.
2. Our Agents can access personal data on a need to know basis, and under a strict duties of maintaining confidentiality.
3. We may also disclose your personal information:
  - As required by law;
  - To enforce our Terms; and
  - In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale.
4. Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information. Those policies will govern use, handling and disclosure of your personal information once we have shared it with those third parties as described in this Privacy Policy. If you want to learn more about their privacy practices, please contact as per contact information located at the bottom of this Policy.
5. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, management, shareholders, and investors, for the purpose of conducting general business analysis. For example, we may tell the management the number of SMS’s and video’s watched, and or the most popular features or services used. This information does not contain any personal or individual information.
How does Citizen Direct protect your personal information?
1. The protection of your personal data is vital to us. We take commercially reasonable measures to protect your personal data from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal data. Our employees, contractors and any business partners can access personal data on a need to know basis, and under a strict duties of maintaining confidentiality.
2. We use encryption for sensitive information and we test our system on a regular basis to ensure we comply with industry practices and standards. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet, or method of electronic storage, is completely secure, and we cannot guarantee the absolute security of any data.
3. You agree to protect the security of your login information and password and not to transfer such information to any third party. We will not be liable to you for the use of your account by any third party.
4. If you become aware of any unauthorized use of your account, you shall immediately notify us in writing.
Third-Party Websites
1. There are a number of places on our Website or Services where you may click on a link to access other websites that do not operate under this Privacy Policy. For example, if you click to pay for a campaign, you will be taken to Stripe (or other authorized payment processor), a secure popup that we do not control. These third-party sites may independently solicit and collect information, including personal information from you. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the “privacy policy” link typically located on the webpage you are visiting.
How can I access or correct my personal information?
1. If you have a Citizen Direct account, you have the ability to review and update your personal and business information online by logging into your account. If additional information is required, we ask that such a request is to be in writing via email as described below. There will be no charge for providing the information to you. You can review and change certain personal information related to your account (such as your name and contact information). To access your information or to correct information we are holding or for more information or assistance with accessing your personal information, please contact us and we will endeavour to respond to your request as soon as possible. Citizen Direct will give access in the manner requested unless it is unreasonable or impractical to do so. Access will generally be granted within 72 hours of the request.
2. You also may choose to close your account at any time by contacting your account manager and customer support: info@citizendirect.com.au. After you close your account, you will not be able to sign in to our Website or access any of your personal information. However, this content still belongs and is owned by you. If you close your account, we may still retain certain information associated with your account for analytical purposes and record keeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of Citizen Direct, our Website and or our users, or take other actions otherwise permitted by law.
3. Citizen Direct is committed to ensuring that we have no personal information about customers that is not absolutely necessary (such as any sensitive information) in order to provide them with excellent service. We are also committed to ensuring that information about our customers is accurate and up-to-date.
Your Choices About Collection And Use Of Your Information
1. You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our Website because such information may be required in order to deliver SMS and email messages, or initiate other services offered on our Website.
2. We may send you other types of transactional and relationship e-mail communications, such as service announcements and administrative notices. Please note that changing information in your account will only affect future activities or communications from us.
How to complain about a breach of the APPs and how we will deal with such a complaint
1. If you would like to make a complaint about our handling of your personal information or if you think we have breached the APPs or any other law, please contact us with your complaint in writing. We will endeavour to deal with your complaint as quickly as possible. We may give a copy of your complaint to any affected party for their comment so we can properly investigate any issues. We will determine what (if any) action we should take to resolve the complaint and notify you of our decision and our reasons.
2. If you are not satisfied with the way we have dealt with your complaint you may file a complaint with the Office of the Australian Information Commissioner.
Overseas disclosure of personal information
1. In some circumstances, we may provide personal information to overseas recipients. If you have enabled international roaming and are travelling, our carriers will forward your message to the relevant international carrier in the country you are visiting to allow us to provide our service to you while you are overseas. In addition, we will only release information overseas in accordance with the requirements of the APPs and all Australian data protection and privacy laws.
No Rights of Third Parties
1. This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the Website.
The Privacy Act and the Office of the Australian Information Commissioner
1. Our privacy policy is subject to the Privacy Act and the APPs. Where our privacy policy conflicts with the Privacy Act and the APPs, the Privacy Act and the APPs shall prevail to the extent of such inconsistency. For more information in relation to Privacy you can contact the Office of the Australian Information Commissioner by visiting their website at http://www.oaic.gov.au/.
Access and changes to the Citizen Direct Privacy Policy
1. The Citizen Direct Privacy Policy (as updated from time to time) is available upon request by contacting us. If you request a copy of our Privacy Policy in a particular form, we shall take such steps as are reasonable in the circumstances to give you a copy in that form.
2. When we post changes to this Privacy Policy, we will revise the “Last Updated” date at the top of this Privacy Policy. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending an email to the email address you most recently provided us in your account, profile or registration (unless we do not have such an email address), or by posting notice of the changes on our Privacy Policy page on our Website. We recommend that you check our Website from time to time to inform yourself of any changes in this Privacy Policy or any of our other policies.
Merge of Company
1. If Citizen Direct merges with, or is acquired by, another company or organization, or sells all or a portion of its assets, your personal information may be disclosed to our advisers and any prospective purchaser or any prospective purchaser’s adviser, and may be among the assets transferred. However, personal Citizen Direct will always remain subject to this Privacy Policy.
Contact Us
1. If you have any questions about this Privacy Policy or our information handling processes, please contact us:

Birdles Digital Pty Ltd

ATTN: PRIVACY OFFICER
Phone: 1300 303 752
Email: info@citizendirect.com.au
Mailing Address: PO Box 34, Summer Hill NSW 2130